Frequently Asked Questions
Most frequent questions and answers
1. When will you ship my order?
Due to various industry-wide delays, shipment of your order may take longer than normal. Normally, Rite Edge US will take 21 to 28 days for the shipment in the US. Thank you for your patience as we work to get your package on its way to you as quickly as possible.
2. How will you ship my order?
We prefer to use the best and secure solution for shipping items securely at your doorstep. Rates vary based on your address and preferred carrier.
3. DO YOUR KNIVES COME WITH A SHEATH?
Yes! A handcrafted, custom-fitted sheath is included in the cost of every Rite Edge US Knife. We offer a couple of different kinds – just have a look at the model page to see what kind of sheath comes with that specific model or give us a call at +92 305 6017245 for further query. We will respond you with suitable answers which are beneficial for you all the way too.
4. IS RITE EDGE US A FAMILY BUSINESS?
Yes, Rite Edge US is a 4th generation family-owned business. Rite Edge US interacts with customers regularly and our father and grandfather did. We prefer to provide you the best and effective solution on your query always. We do not compromise in services.
5. DO WE OFFER A FACTORY TOUR?
Yes, we offer a factory tour to our valued clients for their satisfaction. Here you will see the advancement of all types and you will personally check how we make these beautiful items inside the factory.
6. HOW DO I RETURN MY KNIFE FOR RESHARPENING?
It is not much difficult to return your order for reshaping. We offer free, professional resharpening for the life of your knife. include a short note with your name, return address and phone number, plus a check or money order. Rite Edge US always recommend sending your package using a tracked and insured shipping method.
7. WILL YOU COPY ANOTHER MAKER'S DESIGN OR BUILD ME MY OWN CUSTOM DESIGN?
We appreciate you considering us for your custom project, but we will not copy another maker’s design.
8. DO YOU CHARGE SALES TAX?
Yes, we charge sales tax as we are an authorized dealer.
9. IS A PRODUCT RESERVED WHEN I PUT IN MY SHOPPING CART?
No, the product is not yours until the order is submitted. While we know this can cause frustration for some, we have spent considerable time trying to find a better solution, with no success.
10. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Rite Edge Us accept all major credit cards, PayPal, Cashier’s Checks, Money Orders and Personal Checks.
11. WHY CHOOSE RITE EDGE US OPTION?
For over 70 years, we have been exploring the best materials, perfect designs and refining our processes. We have inspired others with our quality manufacturing solutions. We are the most professional craftsmen in this industry, and we also offer all types of custom-made solutions.
12. DO YOU OFFER CUSTOM KNIVES OPTIONS?
Yes, we are specialized in this section as we have provided the best solutions to our valued clients all over the US and other countries from the last many years. Feel free to share your custom query with us and we will provide you the right solution which you are searching for.
13. HOW CAN WE CONTACT YOU?
It is not much difficult to contact us if you have any type of query in your mind. Just you need to send your query via email at [email protected]. For further information, you can call us at +92 305 6017245 respectively. We are always available for you and we will deliver you the right solution which you are searching for.
Get in Touch
Calls other than to place an order should use our regular business number, +92 305 6017245. Please use our product numbers listed in the catalogue and have your customer number ready along with your order before making your call. Orders sent by, email or mail should have the following information clearly marked:
- Customer Name
- Customer Number
- Ship to address
- Bill to address
- Payment Method
- Phone number
- Ship Via
- Ship to address
Office 3, 1st Floor Bank Al-Habib Ahmed Plaza Main G.T Road Wazirabad
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